This webinar is offered regularly by Calgary Counselling Centre. Stay tuned for upcoming registration dates for professionals interested in attending this course.
This live webinar provides a practical approach to crisis de-escalation. It focuses on the techniques clinicians may use in a community-based setting to manage threatening, aggressive or agitated client behaviour. The course will discuss the principles, strategies and techniques used in de-escalation. The webinar is interactive: participants will have designated time to ask questions and initiate discussions.
Target audience: social workers, psychologists, mental health professionals
Content level: beginning
Delivery: live webinar via MS Teams
Credit: 1 continuing education credit.
About the instructor
Sarah Rosenfeld, MSW, RSW is a Registered Social Worker with a BSW from McGill University and an MSW (Clinical Specialization) from the University of Calgary. She has extensive experience in mental health, child protection, and healthcare settings, and has held counselling, education, and leadership roles across public and non-profit sectors. She is the Director of Counselling and Education Program Lead at Calgary Counselling Centre, where she provides training to graduate and postgraduate students and delivers accredited courses and customized workshops for mental health professionals and community organizations.
Learning objectives
After attending this course, participants will be able to:
Define de-escalation.
Explain the principles and specific strategies used in de-escalation.
Compare and contrast the two main types of aggressive behaviour (“hot and cold”) and the de-escalation tactics used in their management.
Apply relevant de-escalation techniques in their practice.
Course outline
Components of de-escalation
Guidelines for environment, people and preparedness
Ten domains of de-escalation: the “toolbox”
Application of strategies and techniques appropriate for the situation
Participants will be provided with a course handout and a Bibliography, listing sources used in the presentation.
Course interaction
This live webinar is fully interactive. Attendees may ask questions throughout the presentation and there is a dedicated 15-minute Questions and Discussion session at the end of the webinar.
System requirements
Operating systems: all Windows, MacOS, Android, iOS.
Internet browser: any standards-compliant web browser, e.g., Chrome, Firefox, Edge.
Broadband internet connection: cable, high-speed DSL, and any other high-speed medium that is internet accessible. 
Registration
Registration fee: $30
This course is free of charge for Calgary Counselling Centre staff, interns, and residents.
This webinar is offered regularly by Calgary Counselling Centre. Stay tuned for upcoming registration dates for professionals interested in attending this course.
Cancellations are allowed up to the day before the course. To cancel your registration, please e-mail student.program@calgarycounselling.com.
Course completion & CE information
Course completion requirements: To earn CE credit, participants must attend the whole webinar and complete an anonymous online course evaluation. Web links to the online evaluation form will be distributed by e-mail, and the completed evaluation must be submitted online within 7 days.
Certificates of credit will be emailed within 10 business days of course completion and evaluation.
Participants receive 1 CE credit; no partial credit is allowed.
Calgary Counselling Centre, provider # 1758, is approved as an ACE provider to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Regulatory boards are the final authority on courses accepted for continuing education credit. ACE provider approval period:11/19/2024–11/19/2027. Social workers completing this course receive 1 general continuing education credit.
For questions, concerns, or to request special accommodations, please email student.program@calgarycounselling.com.